Refund and Returns Policy

Thank you for shopping at PuriProduce. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns & Eligibility

Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Return Criteria

To be eligible for a return:

  • Defect Requirement: Returns are generally accepted only for items with proof of functional defects.
  • Condition: Items must be in their original packaging, unused, and in the same condition as received.
  • Proof of Purchase: A receipt or valid proof of purchase is required for all returns.

Note: We do not offer refunds for change-of-mind purchases. Special consideration may be granted under exceptional circumstances at our discretion, provided valid proof of purchase is supplied.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Custom-made or personalized products
  • Downloadable software products
  • Select health and personal care items

2. Cancellations

  • Window: Cancellations are only accepted within 60 minutes of order placement and apply exclusively to full-priced items.
  • Process: Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel within the 60-minute frame, contact us immediately at [email protected].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the exact same model, please email us at [email protected].

4. Refund Process

  1. Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
  2. Processing: Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
  3. Final Terms: Refunds are finalized only after we have confirmed receipt of the returned item and verified that all conditions above are met.

Late or Missing Refunds

If you haven’t received your approved refund after a few days, please follow these steps before reaching out:

  1. Re-check your bank account.
  2. Contact your credit card company; it may take time before the refund is officially posted.
  3. Contact your bank; processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at [email protected].

5. Shipping Information

  • Return Shipping: You are responsible for paying your own return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of original shipping will be deducted.
  • Delivery Time: Depending on your location, the time it takes for an exchanged product to reach you may vary.
  • Tracking: For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Questions & Support

For any questions regarding returns, exchanges, or cancellations, please contact us at [email protected].